Welcome to Sports Tennis Gear’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

Product Questions

Q: What types of tennis products do you offer?
A: We specialize in comprehensive tennis equipment including:
  • Court-specific shoes (clay, grass, carpet, all-court)
  • Performance rackets (allround, comfort, junior)
  • Tennis apparel (dresses, hoodies, jackets, pants)
  • Essential accessories (backpacks, bags, ball packages)
  • ITF-approved equipment for competitive players
Q: How do I choose the right racket for my playing style?
A: Our rackets are categorized by playing style:
  • Allround rackets: Versatile for various playing styles
  • Comfort rackets: Designed for players seeking vibration reduction
  • Junior rackets: Sized appropriately for young players
For personalized recommendations, email our team with details about your playing level and preferences.
Q: Are your shoes suitable for different court surfaces?
A: Absolutely! We offer specialized footwear:
  • Clay court shoes: Designed for sliding with herringbone soles
  • Grass court shoes: Featuring nubs for traction on slippery surfaces
  • Carpet shoes: Optimized for artificial turf
  • All court shoes: Versatile for multiple surfaces

Shipping & Delivery

Q: How long does shipping take?
A: Our shipping options:
  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
  • Free Shipping (orders $50+): 15-25 business days via EMS
All orders are processed within 1-2 business days before shipping.
Q: Do you ship worldwide?
A: We ship globally except to some Asian countries and remote areas. Our warehouse in Saipan ensures efficient delivery to our international tennis community.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email. For Standard Shipping (DHL/FedEx), you can track in real-time. EMS tracking may have slightly delayed updates.

Returns & Exchanges

Q: What’s your return policy?
A: We offer hassle-free returns within 15 days of receiving your order. Items must be unused and in original packaging. Contact [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Q: How long do refunds take?
A: Once we receive your return, refunds are processed within 5 business days. The timing depends on your payment method (credit cards may take additional days to post).

Payments & Accounts

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions. For added security, we recommend PayPal which keeps your financial information private.
Q: Do you offer gift cards or vouchers?
A: Currently we don’t offer gift cards, but it’s a feature we’re considering for the future!

Pro Tips

Q: When should I order tournament equipment?
A: For clay court shoes or new rackets, order at least 4-6 weeks before tournament season to allow proper break-in time. Consider Standard Shipping if you’re on a tight schedule.
Q: What’s the best way to save on shipping?
A: Combine orders with teammates! The $50 minimum for free shipping makes it economical to order multiple items like ball packages, rackets, and apparel together.

Still have questions? Our tennis-loving customer service team is ready to help at [email protected]. We typically respond within 24 hours!