At Sports Tennis Gear, we want every serve, volley, and backhand to be perfect—and that includes your shopping experience. If your tennis equipment isn’t meeting your expectations, our straightforward returns process will get you back in the game quickly.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original, unused condition with all tags attached
  • In the original packaging (especially important for rackets and ball packages)
  • Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • ITF-approved equipment (once opened/used)
  • Box of balls (if packaging seal is broken)
  • Practice balls (once removed from original packaging)

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Sports Tennis Gear Team, I would like to return/exchange the following item(s) from my order #[Your Order Number]: Product Name: [e.g., Allround Racket – Model XYZ] Reason for Return: [e.g., Wrong size/Defective/Change of mind] Preferred Resolution: [Refund/Exchange for (specify product)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Wait for Approval

Our team will respond within 24 hours with:

  • Return authorization number
  • Shipping instructions
  • Return address (4392 Flint Street, Saipan, US 96950)

Step 3: Ship Your Return

Package your item securely (we recommend using the original packaging for rackets and shoes) and include:

  • Completed return form (will be emailed to you)
  • Copy of your invoice

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your preferred method (standard or free shipping)

Exchange Policy

Need a different size racket grip or court shoe? We’re happy to exchange:

  • Size exchanges for shoes (All court, Clay court, Grass court, or Casual shoes)
  • Grip size changes for rackets (Allround, Comfort, or Junior rackets)
  • Color/style exchanges for apparel (Dresses, Hoodies & Sweaters, Jackets, Pants)

Exchanges follow the same process as returns. Please indicate your preferred exchange item in your return request.

Damaged or Defective Items

If your tennis gear arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange a prepaid return label if needed
  3. Receive a replacement or full refund at no extra cost

International Returns

For our global tennis community (excluding some Asian countries and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees for returned items are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Quick Summary

Return Window: 15 days from delivery

Refund Time: 3-5 business days after we receive your return

Return Address: 4392 Flint Street, Saipan, US 96950

Contact: [email protected]

We’re committed to serving tennis enthusiasts worldwide with top-quality gear and service. If you have any questions about our returns policy, don’t hesitate to reach out—we’re here to help you stay at the top of your game!

The Sports Tennis Gear Team
www.tennispointstore.com