Shipping Policy

At Sports Tennis Gear, we’re committed to delivering top-quality tennis equipment to players worldwide. Whether you’re looking for the perfect racket, court shoes, or training balls, we want your shopping experience to be as smooth as your backhand.

Shipping Information

Our Hassle-Free Returns Process

We accept returns and exchanges within 15 days of receiving your order. Here’s how it works:

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

• Subject: “Return Request – Order #[Your Order Number]”
• Product name and reason for return
• Your preferred resolution (refund or exchange)

Step 2: Wait for Approval

Our team will respond within 24 hours with:

• Return authorization number
• Shipping instructions
• Our return address: 4392 Flint Street, Saipan, US 96950

Step 3: Ship Your Return

Package your item securely (we recommend original packaging for rackets and shoes) including:

• Completed return form (emailed to you)
• Copy of your invoice

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

• Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: Shipped via your preferred method (standard or free shipping)

Exchange Options

We’re happy to exchange:

• Size exchanges for shoes (All court, Clay court, Grass court, or Casual shoes)
• Grip size changes for rackets (Allround, Comfort, or Junior rackets)
• Color/style exchanges for apparel (Dresses, Hoodies & Sweaters, Jackets, Pants)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• ITF-approved equipment (once opened/used)
• Box of balls (if packaging seal is broken)
• Practice balls (once removed from original packaging)

Damaged or Defective Items

If your tennis gear arrives damaged or defective:

1. Contact us immediately at [email protected] with photos of the damage
2. We’ll arrange a prepaid return label if needed
3. Receive a replacement or full refund at no extra cost

International Returns

For our global tennis community (excluding some Asian countries and remote areas):

• Return shipping costs are the customer’s responsibility
• Customs fees for returned items are non-refundable
• Please mark the package as “Returned Goods” to avoid additional charges

We’re here to help you stay at the top of your game! If you have any questions about our shipping or returns policy, don’t hesitate to reach out.

The Sports Tennis Gear Team
www.tennispointstore.com